You need the Alexa app or the website to complete the setup process. Although the Echo setup process is quite easy, if you skip some minor steps, you are doomed. Many times, the Alexa app is stuck on the white screen and doesn’t let you complete the setup process. Other times, you will see that the ring light is stuck on blue when you actually need the orange light to start the setup process. But don’t worry. We are here to help you.
Step 2. Launch the Alexa App and Sign in
Then choose your Echo device and language on the follow-up screens.By the way, here’s a neat guide to Stream and Sync Songs from Multiple Devices
Step 3. Wait for Orange Light on Echo
After that, you’ll be asked to connect to Wi-Fi on the screen that says “Begin Echo Setup”. Tap the Connect to Wi-Fi button. You will then be taken to the Wait for the orange light ring screen. You’ll then be taken to the Manually connect to Echo screen. This step is very crucial and it’s important to follow it carefully. Then, tap this connection to connect. As soon as you tap the connection, your Echo device will then say her first words that you are connected. But, that’s not even the end of the story. If, somehow, you missed the Wi-Fi has no Internet access notification and your Echo is now showing the violet light ring, hold the Action button on your Echo device to enter setup mode again. Then, repeat the steps mentioned above and this time make sure to tap the Wi-Fi has no Internet access notification followed by selecting Yes from the menu. Once you tap Yes, go back to the Alexa app and you will be connected successfully. Tap the Continue button.
Step 5. Connect to Home/Office Wi-Fi
Your Echo device will then finish the setup process and you’ll be notified on the next screen that the setup is complete. Tap the Continue button. That’s all you have to do to set up Echo and Alexa without any issue.
2. Uninstall Alexa From Your Phone
If you’re stuck in the white screen on your Alexa app and even waiting for some time doesn’t remove the white screen, you should try uninstalling the Alexa app from your device. To uninstall Alexa, follow the usual methods to uninstall the app from the iPhone or an Android device.
3. Disable Smart Network or Smart Wi-Fi Switcher
On some devices like Samsung and OnePlus, you need to disable the Smart Network Wi-Fi setting. To do so, follow the steps: Step 1: If you’re stuck on the setup process, leave the Alexa app and open device Settings. Step 2: Go to the Wi-Fi Settings of your phone. In older Samsung phones, you’ll find Smart network switch on this screen itself. Uncheck the option if it’s on. On the new Samsung devices, tap the three-dot menu at the top-right corner or tap Advanced Settings. Turn off the Smart Network option or Switch to mobile data as it is called now. Go back to the Alexa app and it should be connected. Similarly, look for the Smart Wi-Fi Switcher option in the OnePlus Wi-Fi Settings.
4. Change Date and Time of Your Phone
Many times due to a conflict in the date and time of your phone, Alexa and Echo do not complete the setup process properly. You have to change the date and time settings on your device from Manual to Automatic. To do so, open the device settings of your phone and navigate to the Date and time settings. Enable the toggle for Automatic date & time. Meanwhile, if you are looking for a calendar app, here’s our comparison between Google Calendar and SolCalendar.
5. Update Android System Webview
A normal user will never think of updating the apps if they are facing setup issue on their Echo. However, surprisingly, you have to update an app (if an update exists) to fix this issue. You need to update the Android System Webview from the Play Store. To do so, follow these steps: Step 1: Open the Play Store app on your device and search for Android System Webview.
6. Disable Ad Guards and VPNs
7. Set Up Alexa From the Website
Interestingly, the site and apps have a similar user interface (UI). Click the Settings option present in the left menu followed by Set up a new device. Then, follow the guided setup and you are good to go. If you don’t have PC, don’t worry. You can use the website on your phone too. Open Chrome on your phone and tap the three-dot icon in the top bar. Then, select the Request desktop site option. Now, open the Alexa website and follow the instructions to set up a new device. Once you’ve successfully set up Echo, you can then use the Alexa app normally.
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